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Computer User Support Specialists
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About the role
Our team is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Scope of Work
• Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
• Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
• Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.